Uploads and imports
Check the source file, timing, and visible results before contacting support for import help.
An incomplete import can come from a damaged file, unclear formatting, a long processing wait, or a difference between what was uploaded and what you expected to see.
Do not send the whole file to support unless they ask for it. Start with the file type, approximate size, time of upload, and a description of what looks missing.
- Open the original file and confirm the missing information is visible there.
- Refresh the Nastalgic page after a short wait.
- Email support with the file type, upload time, and what result you expected.
- imports
- missing information
- file checks
Troubleshooting
Check whether the saved item, source, or expectation changed before reporting a missing-memory issue.
If Nastalgic seems to miss or use outdated context, first check whether the information was saved, renamed, replaced, or contradicted by a newer note.
When contacting support, describe the answer or context you expected and where you believe it was saved. Do not include private details that are not needed to explain the issue.
- Search for the name, date, or phrase you remember saving.
- Check whether a newer memory changed the same topic.
- Email support with the expected context and the approximate time it was added.
- missing context
- outdated information
- memory review
Troubleshooting
Gather the right details when a page fails to load, saves slowly, or does not show recent changes.
Temporary browser or connection issues can look like a Nastalgic problem. A few quick checks can separate a local issue from something support should investigate.
If the issue repeats, the most useful details are the account email, page, action, approximate time, and what changed on screen.
- Refresh the page once and wait a short moment for recent changes to appear.
- Try a fresh browser window or a different network if available.
- Email support if the same action fails again.
- page errors
- sync timing
- browser checks
